I've seen a lot of Facebook-bashing posts from small business owners recently, and I thought I'd add my tuppence-worth.
If we'd set up home-based businesses twenty years ago, we'd have had to put a card in the post office, or do a leaflet drop, or take out an ad in the local paper. Now, we can reach hundreds of millions of people across the world FOR FREE from the comfort of our living rooms. Which I think you have to agree is a pretty amazing thing!
But Facebook wasn't created to help small businesses promote themselves. It was created as a social network. People use Facebook to check up on friends, chat to people and lol at cats (or whatever the latest meme happens to be – I realise I'm about 15 years out of date with my lolcatz reference...) People primarily don't come on Facebook to shop, so it isn't geared towards helping you sell your wares. If you just want a marketplace to sell your items, go to Etsy. Facebook is about you connecting with your followers socially, and developing a relationship with them.
“Facebook is hiding my posts.” There are currently 2 billion people using Facebook. There has to be an algorithm used so that we're not bombarded with useless posts. People don't come on Facebook to shop, they come on to socialise, so any post that looks like a sales post will be penalised by the Facebook algorithm – because it's not what people want to see. To beat the Facebook algorithm, you have to post stuff that is interesting to your followers.
Facebook cannot show you posts from every person you're friends with and every page you've clicked “like” on – there's simply too much content. One way Facebook determines if you want to see content from a particular source is how often you interact with that source – i.e. if you like or comment on their posts. So if you want your followers to see your posts, you have to write posts that they want to like or comment on. (But please don't beg for interactions, that just makes you look desperate...) Then Facebook will realise that those people want to see your posts and will continue to show them.
“Facebook just wants us to pay for ads.” Well, maybe they do, they are a business after all. Businesses need to generate income somehow, and as they offer an amazing platform for free, they do rely on businesses placing ads for their revenue. This does not make them evil. This makes them a business. You don't work for free and neither should Facebook. Get over it.
As a business, you shouldn't be afraid of spending money on marketing yourself. If you know how Facebook works, and you have lots of time to spend networking and promoting yourself, yes you can do a lot for free. But advertising does work (otherwise the commercial breaks on TV would be a lot shorter!) and you have to pay for it. Paying to promote your business does not make you a mug, it makes you a business. Just make sure you target it properly so you're not wasting your money.
So in conclusion, yes Facebook can be annoying at times, yes it has glitches that should be fixed and yes sometimes the automated spam filters etc are over-zealous and punish you unfairly. But instead of spending your energy complaining about it, spend some time understanding how Facebook works so you can navigate it safely and effectively for your business. And say a little thank you every now and then, and be grateful for what it enables you to do.
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My business, Gecko Fabric Art, offers a range of beautifully made quilted items which can be customised to your requirements with bespoke appliqué designs. Mug rugs, notebook covers, wall hangings, cushions, Kindle cases, make up bags and more, each made from scratch just for you with a design created just for you. I'm always delighted to discuss custom creations, so please do get in touch if there are any gifts you need help with!
www.facebook.com/GeckoFabricArt
www.GeckoFabricArt.etsy.com
www.GeckoFabricArt.co.uk
jenny@GeckoFabricArt.co.uk